Studio policies
These policies help every appointment run smoothly and keep the studio a calm, relaxing space for everyone. Please read them before you book.
A 30% non-refundable deposit is required to secure your appointment. It's paid by bank transfer no later than 48 hours before your appointment.
Your deposit comes off your total on the day. The remaining balance is paid at the end of your appointment, by card or cash.
Your appointment time is reserved just for you, so please give at least24 hours' notice if you need to cancel or reschedule. That way the time can be offered to another client.
If you don't show up, or cancel with less than 24 hours' notice, your deposit is kept. To rebook after a last-minute cancellation or no-show, full payment is required upfront and is non-refundable.
If you're not happy with your lashes, or have lost more than you'd expect, please get in touch straight away so I can fix them. The guarantee applies when:
If the lash loss is caused by not following aftercare, you can choose to have the missing lashes filled at your next appointment, or filled straight away at your own cost.
If something isn't right, please tell me. I can't fix what I don't know about.
Infills need at least 40% of your lash extensions still in place. With less than 40% remaining, your appointment is booked as a full set.
If your current extensions were done by another lash artist, I'll check that the set is safe and well done before doing an infill. If it isn't, I'll recommend a removal and a new set. Foreign infills also need at least 40% of your extensions remaining.
Please arrive on time, and no earlier than 10 minutes before your appointment. It gives us time to talk through your look and get you comfortable without rushing.
Please arrive without eye makeup. Removing it takes time away from your lash application, and clean lashes help your extensions bond properly.
Please park on the street, not on the driveway. There's plenty of on-street parking on our quiet street. Please also avoid parking on the nature strip.
You'll get email reminders 24 hours and 2 hours before your appointment, with your booking details. It's a good idea to save them so nothing gets missed, and check your junk folder if it doesn't arrive.
For safety and privacy, only the person having their lashes done can come into the treatment room. It keeps the space calm and focused for everyone.
Please don't bring children of any age to your appointment. The studio isn't child-proof and children aren't covered by the studio's insurance, so this keeps everyone safe and lets you fully relax.
Cleaning your lashes regularly keeps them lasting longer and your natural lashes healthy. It removes the dirt, makeup and oils that build up along the lash line. A lash shampoo is the easiest way to do this, and aftercare products are available in the studio.
Thanks for taking the time to read these. I can't wait to see you!
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